FOLLOW on SOCIAL MEDIA

Communication Breakdown

This story is dedicated to Joe Moore's Emails, Facsimiles & General Communications Department: It's 1990 and I'm sitting in an office in Culver City, CA. I've got half a dozen phone lines ringing and guys to deal with on the two-way radio. It's nuts. Lady calls from New York. "Did you get the schedule for Mr. X's visit next week?" she asks. "I don't know," I say, "give me twenty minutes, I'll check and call you back." I check. I don't find it. I call her back. "Nothing," I say, "can you fax another copy to me?" "I can't," says she. "Why not?" says I. "I only have one copy of X's schedule." It took me a split second to realize what she was saying. "Okay," I said, "do you have a photocopier?" She did. "Good," I said, "Make a photocopy of X's schedule and fax the copy to me." She did.

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